Dangerous Mistakes

Combining the sciebo-Client with Sync-Services

You cannot use the sciebo-client and another cloud-client, such as Google Drive, dropbox or Microsoft OneDrive for the same folder.

Especially folders synchronized to Microsoft OneDrive may be a little hard to recognize.

Combining a Sciebo-Client with another Sciebo-Client

You should not use the same folder with two different sciebo-clients. This may happen if for example a partition of your hard drive is used by two different operating systems.

Using the Sciebo-Client with a Network-Drive

The Sciebo client cannot be used with a Network-Drive. Errors in network traffic can quickly lead to the loss of data, and Errors in Network traffic occur more often than many people think.

Using WebDav to use sciebo as a Network-Drive

It would be nice if this worked well. But data is transferred only at specific times, that are hard to control (or even see) by the user, and so it may happen that sciebo does not receive the data at all or only empty files.

Actions in the Web Interface that affect Many Files/Folders Simultaneously

If you delete or move a folder containing many objects (a combination of files and folders) via the web interface, this can lead to problems. The result may be an undefined state. In this case, data can no longer be accessed. The reason for this is that each object also has a database entry. Therefore, when a folder is deleted or moved, the action is first performed in the storage system. Then, the database entries for each object must be updated. A background process is started for these actions, but for resource reasons, it must complete within a finite time. If this job runs out of time, the database will unfortunately not be up to date. The data is then usually not visible in the web interface, but access to it no longer works. A client will also notice that something is wrong.
Should this happen, please contact support. A file scan can then be used to synchronize the database entries with the actual data in the storage system.

Editing Files on Multiple Clients Simultaneously

Please avoid editing files on different PCs simultaneously. This is a common mistake, especially with Office documents. A Word or Excel file is opened and edited locally on different systems. Each system opens its local copy of the file. File locks, like those found on network drives, cannot be reliably propagated to other systems. This means the document can be opened on any system with write access. As a result, while the last person to edit the file wins, the data of those who made changes before them is lost. This is inherent to how the cloud works, and we cannot change it.